In this chapter we present you with the most common troubleshooting tips. Also make sure to check out our dedicated blog article Tips to troubleshoot your computer-based setup.
No sound
Test your audio system to make sure it is receiving signal from your connected audio interface.
Make sure one or more plugins have connections from their audio output(s) to one or more audio input(s) on your connected audio interface.
If you have multiple audio interfaces connected to your system, make sure the correct one is selected in Audio Options.
If you are running Gig Performer on Mac OS X 10.14 or above, you will be prompted to allow access to the "microphone"; check the Before you start chapter to learn more.
Gig Performer isn't finding my plugins
Normally Gig Performer scans only certain "standard" folders for plugins, such as (in macOS systems) Library/Audio/Plug-ins/VST or (in Windows systems) C:\Program Files\VstPlugins. However, some plugin and DAW manufacturers install their plugins in different folders. If Gig Performer isn't finding your plugins, that's the likely cause. To instruct it to scan different folders, open the Plugin Manager and click on the Manage button in the bottom left-hand corner, then select Set VST folders for scanning... and Set VST3 folders for scanning... In these dialogs you can easily add or delete folders to the list of those scanned by Gig Performer.
If you are a Mac user and your Mac uses the new M1 processor, please check this blog article to learn more how to resolve possible problems with missing plugins.
Audio interface does not appear in the Wiring view
In most cases, Gig Performer will automatically detect all audio interfaces connected to your system. If it does not, check to make sure that the interface is connected and powered on, and relaunch Gig Performer. If your audio interface still does not appear, take the following steps:
•MacOS: start up the Audio MIDI Setup app in the Utilities folder and make sure that your interface appears in the list of input and output devices on the left-hand side of the Audio Devices window. If it does not appear, consult the documentation for your interface.
•Windows: go to Control Panel -> Hardware and Sound -> Sound and make sure that your interface appears in the list of playback and recording devices. If it does not appear, consult the documentation for your interface.
MIDI controller does not appear in the Wiring view
In most cases, Gig Performer will automatically detect all MIDI controllers connected to your system via USB. If it does not, check to make sure that the controller is powered on, and relaunch Gig Performer. If your MIDI controller still does not appear, take the following steps:
•MacOS: go to Utilities -> Audio MIDI Setup and select Show MIDI Studio from the Window menu, then make sure that your controller appears in the window and is not grayed out. If it is grayed out or does not appear, consult the documentation for your controller.
•Windows: press the key combination Win key + X and then select the Device Manager; make sure that your controller appears in the "Sound, video and game controllers" category. If it appears with a yellow question mark or exclamation point, right-click and choose the Update Driver Software option. If it does not appear, consult the documentation for your controller.
Widget not working
Double-click on the widget to open the Widget Properties inspector and make sure that it is assigned to a plugin and a plugin parameter.
Note: If your question is not answered here, please check our website's Knowledge Base. If your problem is still not addressed, feel free to open a new thread in our Community forums or reach out to us through our support page.
